Understanding Charges and Payments on IngramSpark

Introduction

This article explains how to manage and understand charges and payments related to your IngramSpark account. Proper review of your payment information and transactions helps ensure timely compensation and smooth publishing operations.

Checking Payment Information

As a best practice, we recommend reviewing your financial information regularly to ensure it is accurate and up to date, which helps prevent payment delays or errors.

To access this information, log in to your account and click your account information in the upper-right corner. Select Credit/Debit Cards to view the details we use for invoice processing, and choose Publisher Compensation to review the information used for issuing your compensation payments.

Reviewing Compensation Payments and Invoices

Compensation payments and invoices can be accessed in your account under the Reports section. Here you can monitor sales activity, payment history, and invoice details. You can also access any unpaid invoices, if applicable, by clicking your account information in the upper right-hand corner of your account and selecting Pay Open Invoices.

Unexpected Invoices

You can review charges in your account via the Reports > Transactions section and Pay Open Invoices section. The invoice will include an invoice number, date, description, amount, and currency. If the invoice is for an order of books, you will also see the SPK order number. 

You may receive an invoice unexpectedly if your book is returnable. Returned books will have a description of "Publisher Compensation Deductions." You can find more information about Returns here. 

Handling Missing Payments

If you notice missing payments, first ensure your payment information is correct. Payments for print books are issued 90 days after the month in which the sale occurred (120 days for ebooks) and typically arrive via PayPal  or direct deposit 1–3 business days after processing. 

We also encourage you to review your sales activity to confirm that sales have occurred. You will not receive payment if there haven't been any sales for the period. 

You will also not receive payment if there is an outstanding financial balance owed to IngramSpark/Lightning Source. For example, if there are returns that exceed the value of your compensation payment, we will not issue any compensation payments until the returns balance is paid. 

You can review sales activity and compensation payments in the Reports > Compensation section of your account. 

If funds have not been received and you believe is this an error, please contact us.

Additional Resources

For more detailed information, visit the Payments and Billing section in our Help Center or review the FAQs related to account payments and compensation. These resources offer further insights to help you manage your publishing finances effectively.