How Do I Place an Order?

Once your book is approved and available for printing, you can:

• Order one copy to see how the printed book looks before placing large orders.
• Order an ARC (Advanced Reader Copy).
• Order copies for professional reviewers.

Orders will not print if:

• The book does not show a status of Title Available in your account.
• The files are in the review process.
• An eProof has not been approved.

To get started:

1.  Navigate to the Orders section on the left-side navigation in your account. .
2. Click Place Order.
3. Select the books you would like to order by clicking on the Add Books section.
   • Check the boxes under Select Title of the books you would like to order.
   • Note: If you have set a future on-sale date, orders will from retailers, etc. will not be fulfilled until the on-sale date. If you would like to place orders from your account prior to the on-sale date, you will need to override it by checking the box on the far right. By default, that box is always checked. If you deselect it, the order will not ship until the on-sale date.

• • If you have a list of books you would like to order, click on Add Multiple Books, found below Book List.
    • Click on the arrow to the left of each section to open the following options:
      • In the ISBN(s) field a list of ISBNs can be copied and pasted, instead of typing out each number.
      •  In the Title(s) field you can search by your book’s title to find the one you want to add.
      • If you don’t know the ISBN or need to find an entire series, in the Contributor(s) field you can search for the author, or other contributor, to find the book(s) you want to add. Use the format “last name, first name

• • • Click on the Add to Order blue button in the upper right-hand corner.

4. Shipping address
   • Select a shipping address from your address book or add a new address.
   • If adding a new address, make sure to select Save to (Shipping)(Return) Address Book to save for future use. If previously added, select Use Default Address to select the default address without opening the Address Book.
   • Options can be found in lower right-hand corner of each address card:
     • • Copy Address
       • Edit Address
       • Delete Address
   • Select the small green flag in the upper left corner of each address card to save it as a Favorite.

1. • The default address will have a blue square with Default at the top of the card. To delete a default shipping card, another default must first be selected.
   • NOTE: When placing an order and entering a ship to address, Ingram/Lightning Source can currently print shipping labels using only English-style letters or languages that do not use UTF8 characters or symbols.
   • Syriac languages, Chinese, Russian, etc. (that use symbolic/other alphabets) will not currently work and will cause delivery and tracking problems.
5. Default return address
   • This is the address the order will be returned to if it cannot be delivered to the shipping address or if it is refused by the recipient.
   • Please do not use Ingram, IngramSpark, or Lightning Source addresses as your return address.
6. Select print location
   • You can select one of the following print locations. Not all product offerings are available in all print locations:
     • • US  – US Dollar
       • UK – Euro
       • UK – Pound Sterling
       • Australia – AU Dollar
   • Check the box below the selected location to remember this location as your default.
7. Order options
   • Quantity
     • • One book will be automatically listed in the order quantity field. You can update this to the quantity you need.  
       • The estimated units per shipping carton. In this example we can fit 20 of your books into a box. If you want to order 1 carton of books, you will enter the number of units listed in a carton, in this case, it would be 20 for the quantity. This is an estimate and not a guarantee.

• • • Select a printing option
      • • Once an order is submitted for printing, the print turnaround time starts on the following business day.
          • Example: If you submit an order on Tuesday, it will be routed/sent to the print facility on Wednesday to begin printing.
          • ! If an order is placed after 3:00 PM CST (U.S. time zone), it is considered the next day's order and will begin printing two business days later.
  • Shipping Options
    • Select a shipping option. Available shipping options will vary by print location. The estimated delivery time is listed as business days. Click on shipping methods for a description of the available shipping options and estimated delivery times.
    • !Please note that not all shipping options have tracking or are insurable. After the order leaves our printing facility, we cannot guarantee that the order will arrive or what condition the order will arrive in.
    • !UPS does not deliver to PO Box addresses. If you select a UPS shipping option (Ground, 2nd Day, or Next Day) as your shipping service and the shipping address is a PO Box, the order may be shipped using USPS.
    • There is a 10% GST charge for printing and a 10% GST charge for shipping for all orders in Australia.
    • Shipments into Canada (and other countries) are subject to various fees, including import duties, GST, brokerage fees, and document preparation fees.
  • Promotion Code
    •  Promo codes are case-sensitive (all our promo codes are upper-case). Please make sure you do not have any blank spaces before or after the code.
  • Change Order Quantity
    •  Update the order quantity to the new number of books you’d like to order.
    • Click the button Update Pricing at the bottom of the screen.
    • If you need to delete a title from the order you can click the trash can icon to delete that line item from the order.

• • The total will update. Click Proceed to Payment to continue.

8. Order payment details

   • Review the selected books, the quantity, ship to and return to addresses, and print and shipping options.

   • Review payment information.

   • Confirm that the email for order notifications is correct.

   • Customer Reference Number can be used for your own personal use. This is for your records alone.

9. Pay on account
   • Click this button once you are ready to submit the order for printing.
   • Click New Card if you have an alternate card you would like to use.
10. Order confirmation
    • You will receive an order confirmation. If you elect not to receive an order confirmation, you may uncheck the box next to the user’s email address.
    • You can also check the box next to Add Another email (optional) and enter one or more additional or different email address (separated by commas) in the field.
    • You may want to make note of which order number applies to which book order.
11. Submitted orders
    • This order will now appear in the Submitted section of Orders.
    • You have 30 minutes to cancel an order.
    • If you start an order and return later to finish it, it can be found in Drafts in the Orders section.