How Do I Check the Status of My Order?

In the order section click on the link for Submitted. Click on the order number to view the order. The order screen will show the status of your order (example further below):

• Pending – These are orders that have been submitted but are not scheduled to begin the printing process. This status is commonly seen when the eproof has not been approved. If your title is not in production, orders will not print. Please check the status of your title in your library.
• Submitted – This means that the order has recently been submitted, but it has not been routed to a print facility yet.
• Print Ready – This is when the order is eligible to print but hasn't yet been routed to the print floor.
• Printing – The order was routed to a print facility, and it is in the printing process or about to begin printing.
• Packing - The order is being sorted, packed, and boxed.
• Shipped – This means that the order has received a packing label and is prepared to ship or may have shipped.

In the U.S., sometimes a print order is split and sent to different print locations. When this happens, one part of the order may ship at a different time than the other. See the order status and print location columns in the example below. You can view this information for an order through the Submitted section of Orders: