Updating Your Account Information

IngramSpark has added extra security for your account information!

Authors and publishers wanting to change their account information will now receive a 6-digit authentication code by mobile phone or email.

Information that can be updated easily are shipping and returns addresses, email addresses, and credit/debit card information.

If a person's name has changed due to marriage, divorce, legal name change, or other reasons, or if the publishing business name has changed, customers can use the jot form link found within the help bubble
beside the name field and will be asked to provide legal documentation. 

Login to your account at https://myaccount.ingramspark.com and click in the top right corner where your company name and account number are. You will see a drop-down menu of items you can update or view:

• Account Information-ship-to address, return address, mailing address for compensation, and your email preferences. (Name field is limited to 35 characters and spaces)
  • When sensitive information (Bank Account Info, Email, Contact
    Info) is changed, we will send an email notifying the email address on file of the change.
  • Credit/Debit Cards- add or delete cards
• Publisher Compensation- update your banking information so we can pay you!
  • NOTE: When you activated your IngramSpark account, you provided your bank account information and the currency you would like to be paid in, for books sold through our global distribution network. You can only update the currency 1 time.
• Tax information- update or upload additional tax forms (business accounts only)
• Paperwork- view your signed agreements and paperwork
• Messages- view messages in your account from premedia and marketing
• Pay Open Invoices

How do I change the company name on my IngramSpark account?

• Log in to your IngramSpark account.
• In the top right corner, click on the drop-down arrow and then click on Account Information. 
• Click on the edit button and a pop-up will appear where you select either email or phone text to receive the 6-digit authentication code to enter to make or request a change to the account information.

For business name changes:

• •  
  • Click the help bubble above the Registered Business Name field to access this form: Change of Name Request
  • You will be required to provide a copy of your business registration and may be asked for proof of identity (government-issued such as driver's license or passport) which we will use to verify the account owner as making the request. The identification is redacted from our system. 
  • You may be asked to complete the New Assignment Agreement or a Change of Name form which must be notarized, showing the account name has changed. 

For Personal name changes:

• • Click on this link to access the form: Change of Name Request
  • You will be required to provide a copy of your business registration and may be asked for proof of identity (government-issued such as a driver's license or passport) which we will use to verify the account owner as making the request. The identification is redacted from our system. 
  • You may be asked to complete the New Assignment Agreement or a Change of Name form which must be notarized, showing the account name has changed. 

For Contact information changes:

• In the Contact Information section, click the edit button. A pop-up appears for you to select how you want to receive the 6-digit authentication code. Enter the code and enter your changes.
• Click Save when completed.

Some distribution partners may not update the publishing company name for the books on their websites. If this happens, contact support for help.

Updates to account information may need to be reviewed by our Finance team before the changes are in effect. 

If you have any questions, please contact your IngramSpark support team HERE.