What if My Order is Returned to Ingram?

Lightning Source/IngramSpark only accepts and processes returned shipments of books delivered to our print facilities, where the original shipment was unable to be delivered as addressed, or the customer refused delivery. It is the publisher’s responsibility to confirm delivery, return, or refusal.

If a package is routed back to Lightning Source/IngramSpark due to an incorrect address or refusal, Lightning Source/IngramSpark will hold the package for five (5) scheduled business days for the publisher to provide disposition (delivery arrangements). Lightning Source/IngramSpark is not responsible for packages remaining at our facility after 5 business days, except where the publisher has provided Lightning Source/IngramSpark with the disposition of such packages during this five-day period.

Lightning Source/IngramSpark assesses shipping fees per returned shipment.