How to Add and Manage Multiple Users on Your IngramSpark Account

You can now add additional users to your IngramSpark account. Having multiple users can be helpful for accounts that want to allow designers, employees, or other trusted individuals to perform tasks such as uploading files, managing titles, and placing orders.  

Please note: that you should only allow access to your account to those you know and trust that have genuine purpose for that access. 

IngramSpark WILL NEVER ask you to create a login on our behalf. 

Admin Users

Adding New Users

Updating Existing User Permissions

Admin Users

Admins have full access to the account. These users have no limitations such as updating files or updating personal and banking information. Admin users can also see and manage other users accessibility including inviting new users. The original email address who set up the account will automatically be an Admin. Each account can only have 2 Admins. 

Admins can manage all users on the account from the 'Manage Users' tab. Once selected they can create, view or change any existing logins:

Adding New Users

To allow someone to have a unique login to your IngramSpark account, you  will need to press the button on the 'Manage Users' page. You will then be able to input their name and email address to gain access to the account. Please ensure the email address is correct, as this is crucial for them to access their account. Once the information is input, you can select their access level:

• Admin - Full Access and control of the account, plus the ability to add users (max of 2 per account)
• Full - Access to all areas of the account except for User Access/adding users.
• Limited - Access to limited areas of the account (select from a drop down to what this user can access)

Once you add all the information and press 'Add User' an email is sent to them with a link to finalize their account.

After clicking the link the user need to set up a new password to access their unique login in the future.

Then they need to verify their authentication, the user will need to input the email address of the admin user who invited them. If correct they will receive a one-time code.

Once received they will need to immediately input the code for verification.

Finally, when confirmed, the user will then finally be asked to accept the Terms of Use.

This will then give the user the ability to access the account under the permissions set up by the admin user.

Updating Existing User Permissions

As an Admin,  select 'Manage Users' you will see a list of all active users on the account and what level of permission they have. You can amend this by pressing the pencil to the right of their names.

You can deactivate an account by pressing the blue slider to making it grey, this will prevent the user from logging in until access is re-enabled.

Please note: Active logins that have not logged in within 6 months will be made inactive. Pending logins that aren’t activated within 30 days will be purged.