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Can't Upload Interior or Cover Files

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5 comments

  • Erik Istrup Publishing

    #4: You are on the right page and spot with the four boxes. (There might be a message on your list of "titles" page.)

    If you don't see any error messages, contact support https://myaccount.ingramspark.com/ContactUs

    I always use the UK/international e-mail support, which is always kind and helpful.

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  • Ken Seeroi

    Thanks for the lightning-fast response. I've contacted support. Would you mind telling me if it's working for you? That way at least I'd know the problem was somewhere in my account setup or browser configurations.

    Cheers,

    Ken

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  • Erik Istrup Publishing

    If I remember right, I only had the update trouble once. I guess the files was in process so they/it couldn't be updated.

    One other publisher got her file(s) updated through support. I guess it was during the implementation of the new website.

    I guess, that is all I can tell you.

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  • Aisling Wilder

    I'm having the EXACT same issue. Days and hours spent painstakingly formatting my manuscript to trim size, magins amd PDF specs followed, but when I go to the upload page, none of the four upload forms are working. I've tried logging back out and in, using other browsers, restarting my computer, everything. Help?

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  • Erik Istrup Publishing

    If the upload forms doesn't work, you must contact support. See under 'help'.

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