need help (still). I have contacted support for this issue several times over the past six months or a year. Mac Mojave, using word 365, converting to pdf, then pdfx1a2001. No luck. Need help.
Want to submit my book manuscript to Ingramspark Distributing. They require pdfx1a2001. I need to know why I cannot get that to work. the Adobe tech said: This function is not yet available on Mac version of Word 365; so you may need to borrow or buy a PC running Windows. So I did that.
But the conversion to pdfx1a2001 still throws in blank pages and leaves large blank spaces in the text, changing a 300-page document to 350 (messed up) pages. We have tried several times with the same result on both Mac and Windows.
I’ve tried support at Mac, Adobe, Ingram Spark, and a private publisher in addition to Microsoft word. Adobe said it is a word problem. Mac support said it is a word problem and Ingram Spark says it looks like a ms word problem too. @Gary Roberts worked on it and says it is Word. Word blames Adobe. I don't care who's to blame. I want to know how to fix it.
The publisher suggested I make the text justified, and remove as many hard returns as possible. so I did. I even changed the fonts used to more standard (Palatino body, Times New Roman for Captions, and Garamond for Titles and Chapter Heads)and placed it in Spark book design template. Still throws in blank pages.
help please? or tell me where to go for help?
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