I have published several books through Ingram over the last two years. This the first time I've run into this issue. There is one image embedded in the interior file - the author's picture. When it goes through the process I get an error telling me the image is below 200 ppi, yet, when I bring up the image in my graphics software (as I do with all author images), it shows as being set at 300ppi. To be safe, I deleted the first image and re-inserted the verified image.
Same error response.
I opened the image again, converted it to b/w, adjusted the size, and deleted, then re-entered the 300ppi setting. I even renamed the file.
Added to the word doc - converted it through pre-flight in Adobe.
Just got the same freaking error.
Again the frustration comes in that I've uploaded 2 dozen books through Ingram and have never had this issue. Unfortunately, their live chat is offline at the moment.
Any help is greatly appreciated.
Please sign in to leave a comment.