Ordered and paid for 30 books, Spark only sent 24. I've been dealing with the company for years, I understand mistakes happen. In the past, they've generally acknowledged when they screw up and order, put it right, and we move on. But something seems to have changed.
Spark reps are telling me I have to wait "3 to 5 days" for a mere reply on whether they will even fulfill the rest of the order that I've paid for! Contacting customer service results in no actual service, just smug, robotic replies that it takes 3 to 5 to hear back from someone. Well, last Thursday I spoke with a rep and submitted my claim. It's now Tuesday. Seems enough time for someone to review the claim and put it right, but I'm told no, today I was told maybe I'll hear from someone Thursday. Meanwhile I have orders to fill.
How is this acceptable? How does Spark think this is appropriate customer service to rectify an error they've made?
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