After we received a proof copy with wonderful results, We ordered ten copies of our paperback book. There were no file revisions between the two orders and yet the interior print quality of the ten copies was terrible. They looked like they were printed on a not-very-good home printer. The contrast on images was extremely high which destroyed most of the detail, the images were also streaky, smudged, and grainy.
We submitted a claim, providing detailed information and images. It's coming up on a week since the claim and all we've received from Ingram is general acknowledgment that a claim was submitted.
We have two concerns. Does it always take this long for Ingram to respond regarding defective products? And how do we know that customers ordering our books are not receiving products of such low quality via Ingram?
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