File Status Definitions After File Upload

Once you’ve uploaded files for the books you have set up in your IngramSpark account, you may see one of a number of file statuses listed for each title. 

So, what do each of these file statuses mean? Check out our helpful guide below or the answer!

Title Available

Congratulations! This means your title is fully set up and ready for you to order a print copy.

• In order for your title to be “in distribution” (retailers and wholesalers can order your book), you’ll need to Enable your book for distribution
  • Log in to your account and click on the title of your book
  • Underneath Print Details, scroll down to Enabled for Distribution, and click the Enable button
  • Once this has been done, Ingram will send the metadata for your book to our distribution partners for them to pick up and post on their website, making your book available for sale

Error Message: This title cannot be enabled for distribution at this time

A book cannot be enabled for distribution if the status of the book is not showing “Title Available”.

Expired

This means that your book has been cancelled for more than 180 days, and your files have been completely deleted and are inaccessible.

Awaiting Customer Update

You'll see this status if you have rejected your eProof and noted that new files need to be submitted. Your book will remain in this status until your new files are uploaded. 

Content Upload Validation

This is tool that assesses the quality of the files uploaded within an IngramSpark account.

You’ll see this message when you submit a revised file for a book or when you set up a new title and upload the files through your IngramSpark account.

• This status means that your file is being checked for technical issues such as: fonts not embedded, low-resolution images, damage to the PDF itself, etc.
• You’ll be provided with on-screen feedback regarding anything that could prevent or delay your book from completing the title setup process.
• If a technical issue is discovered, you’ll need to correct the files and upload them again. (If corrected files are not uploaded, we can’t complete your title setup)

Click here for more information on File Fixes related to Content Upload Validation

Pending Internal Review

An indicator that Premedia is almost finished creating your eProof from the files you submitted. Soon, you should receive notification that you have an eProof awaiting your approval.

Pending Publisher Approval

You have an eProof waiting to be approved! Look it over carefully for errors and formatting issues, as well as a final copy-edit.

• If you see any issues, reject the eProof and upload a revised file.
• If you approve the eProof, we strongly recommend that you order a print copy and inspect it before adding distribution services.
  •  If you add distribution services and find corrections need to be made by uploading a revised file, that revised file will not process until all orders have completed printing.
  • Make sure your book is the way you want it before adding distribution services. NOTE: Any order placed for print copies will not print until the eProof has been approved.

Revision Incomplete

There are two possible reasons for the status of a title to change to Revision Incomplete.

• Be sure to click the SAVE button. If you click on your book's title name to edit any metadata (title name, summary, imprint name, or pricing) and you don’t click the SAVE (checkmark) button shortly after, then the status of the title will remain at Revision Incomplete.
  • • To resolve this, click the Undo Revision button found either on the Dashboard page or All Titles page. Then click on the book's title name to redo the edit and click SAVE right away.
    • The title status should change from Revision Incomplete to another status within 2 minutes.

• Make sure your uploaded files have actually been submitted. This status could mean that you have uploaded files, but they were not submitted.
• • • If you need to do so, click on the title name and upload the files and follow through to the end of the prompts on the screen.
    • Once you’re logged in, find the title with the status On Hold or Revision Incomplete and click on its title name. Then click the Upload New Files button at the top left of the page.
    • You will then be taken to a file upload page. Follow the prompts on the screen and click the buttons at the bottom right of the page to continue with the process.

Setup Incomplete

If you’ve started entering information (metadata) about your book but haven’t completed all the title setup pages and haven’t uploaded the files, then your book will be listed as Setup Incomplete. You’ll need to log into your account and click on the link for the book to make sure you finish all the title setup steps.

Title Cancelled

You’ve requested support to cancel a book from your account. Canceled titles will continue to appear on your account. If you decide to reactivate the title, you’ll need to contact support.

Title in Premedia

We have received the files for your book, and they’re being processed by Premedia to ensure that they’re compatible with our printing system. This usually takes 3 to 5 business days to complete.

Title in Revision

Your title is currently in Revision status. Interior file revisions could take as little as 1 day; cover files generally take 2 to 4 business days.

• You’re not charged a revision fee for uploading revised files unless those files are uploaded after you have approved an eProof

Title in Setup

Your revised files have been received and are being processed by Premedia.

• Interior files may process once your files have been submitted to us. Your book will reflect the status Title in Setup briefly before the files are processed through Premedia.
• If your title is in the status of Title in Setup for more than 2 days, there may be an issue or error with your files.

Title Metadata Change

You have requested to have the distribution services or pricing removed for your book. You may also see this status if you’re transferring your book information and files to another account.

Title on Hold

If you submit a request to change the trim size, bind type, or transfer the book to another account, you’ll see this status while support works to make the requested changes.

Title Pending Revision

If your book was already in distribution when you uploaded revised files, any orders that have already been placed will need to be fulfilled before we can process the revised files in our system. Until the orders have all been printed, your title will show as Pending Revision. If your book is selling well, and we continue to receive orders, it may take some time before the revised files can be processed.

Title Processing Error

The Title Processing Error indicates that our Premedia file technicians may have discovered something in your file that could cause a printing issue. 

• You’ll receive an email detailing the issues we’ve discovered, which need to be corrected by uploading a revised file. 
• You can also review the error message by selecting the status of your book.
• In many cases, the file will need to be adjusted by the publisher or designer to correct the issue, and it’ll be submitted as a revision on the account. *Any revisions submitted due to a Title Processing Error notice will not incur the $25.00 per file revision fee.

Some common notifications are listed below:

Crop Marks on Interior PDF File

We ask that files are submitted without crop marks, printer marks, or registration marks.  

These marks are unnecessary for our printing process, and they could appear when the book is printed.

Complex Image in Interior/Cover PDF File

Complex images can sometimes cause delays in the printing process and should be flattened/rasterized.

Cover File Uploaded for Interior Part (or Interior File Uploaded for Cover Part)

In order to ensure your book prints correctly, you may resubmit the files in their respective locations on the file upload page.

Corrupt Interior/Cover File

Typically, a corrupt file occurs when there is a "bad" font or image, but it can also be caused by a special character, such as an ampersand (&), in the file name. The errors will need to be fixed to ensure your book prints as intended.

Barcode Is Not Formatted Correctly

Barcodes are mandatory on all titles, and barcodes that won’t scan will cause delays in the printing process.

• Barcodes should be black only (0 Cyan / 0 Magenta / 0 Yellow / 100 Black) and placed over a white box or background.
• They should also be large enough to scan (we recommend 1.75” x 1”) and should be a vector graphic or high-quality rasterized.

Cover Layout Submitted Is Not Built to the Correct Specifications

If the cover artwork is submitted at the wrong trim size, or if it doesn’t correspond to your title’s metadata (trim size, bind type, interior type, page count), you’ll need to submit a new file.

If you are having difficulty formatting your cover to meet our specifications, we recommend using our Cover Template Generator.

Revised Interior/Cover Submission Did Not Fix All Issues

Although new files were uploaded, there are still some issues remaining that could occur in printing. Corrected files will need to be submitted.

PDF Document Size Is Incorrect

The PDF document size refers to the entire document, including crop marks, measurement notes, and white space of our cover template. The PDF document size is noted in the white area of our cover template. 

Ink Coverage Exceeds 240% CMYK

High ink coverage can potentially lead to printing problems such as streaking, spotting, and cracking. These issues may not manifest themselves in every printing of the book and may occur in future printings.

• The overall combined percentage of CMYK values of artwork for our presses should be less than 240%. For example, the “rich black” we recommend would be 60% Cyan, 40% Magenta, 40% Yellow, and 100% Black (60+40+40+100=240%).

Title Rejected

You have rejected your eProof. You’ll need to upload new files for Premedia to process or contact support for changes in order to move forward with processing the files for your book.

File Fix Services

Some of the items detected by the Content Upload Validation function will be things that Lightning Source can attempt to fix for you at no charge. 

When this happens, you’ll see the following note in the on-screen messaging:

 

Corrections to some errors cannot be 100% guaranteed. For this reason, we strongly recommend reviewing a printed copy of the final book when taking advantage of this free correction service.

If Lightning Source cannot offer a correction to an error found, for example where fonts are not embedded, you won’t see any messaging offering the free correction service. Instead, you’ll be asked to replace the file uploaded with your own corrected version.

When the Content Upload Validation function is performed, your files have not yet been released to Premedia for processing, so, there is no cost associated with replacing a file (revision) and performing a new Content Upload Validation.

You can replace and validate files as many times as needed. You are not charged a revision fee unless you have accepted the eProof and then upload revised files.

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