The Ingram companies are PCI (Payment Card Industry) Compliant. Part of our compliance includes encrypting user passwords to protect our customers against any malicious access to their accounts. Due to this requirement, we cannot provide your password to you. You can reset a password and change the email address you use to log into your account. You can also update your password, contact name, and phone number in your account.
PLEASE NOTE: IngramSpark now maintains a password history of the past 10 passwords used and does not allow a changed password to match any of those prior passwords.
A: Log into your IngramSpark account and click on the drop-down in the top right corner, then click on Account Information.
Click on Edit to update the information in the Account Login section.
After you click the Edit button you will see a pop-up asking where to send the verification code. After making your selection (email or phone) click the Send Code button. Next, you'll see a pop-up with spaces for you to enter the 6-digit verification code, then click the Done button. You will now be able to make changes to your account information.
A: If you are not able to update the email address, phone number, or contact information for your account, please contact the support team for help by using the form located HERE.
A: If you forgot your password, you can go to the login page at IngramSpark.com, enter the email address you use to access your account, and click the link for Forgot Your Password to create a new password.
- Click “Log In” on the IngramSpark website: https://myaccount.ingramspark.com/
- Enter your email address and click on the “Forgot your password?” link
A: When you receive the temporary password from support...
You can copy and paste the temporary password into the password field. Be sure to delete blank spaces that could appear before and after the temporary password.
Passwords are upper/lower case and space sensitive, so ensure you enter the temporary password correctly. For example, if a lowercase “n” is entered as an uppercase “N”, the password will be rejected.
If more than one temporary password is requested, you will need to use the most recent temporary password sent to you. Any previous temporary passwords are considered invalid once a new temporary password is requested.
Be sure to click the Change Password button in the Account Information section of your account to update your password with a new one you create.
If you continue to experience problems trying to access your account, please contact IngramSpark Support.