How do I know when I will receive my order? When will my order be delivered?
How quickly you receive your order will depend on the printing and shipping methods chosen when your order was submitted for printing.
Publisher Direct orders (orders you place through your IngramSpark account) have a standard "economy" print service level that may vary depending on the current backlog of orders. There are 2 ways to view the current print turn around time (TAT) for your order:
When you log into your account you will land on the home page. In the top section you will see the following highlighted message, where you click on the link "here" to see the current print TAT:
When placing an order you can also see the current print TAT on the order page, shown in the image below. You can also see the shipping options.
When an order is submitted for printing through your IngramSpark account, the order is usually routed to the print floor to begin printing the next business day.
You can choose to expedite the printing of the order by selecting the Express or Rush print service levels (If available) when placing the order. Expedited orders are given priority and are placed in the next available print queue for that bind type and size. There is a rush fee charged for this service which is displayed on the ordering page.
If you expedite the printing of an order, we suggest you also consider expediting the delivery of the order. In the U.S., there are 4 print facilities and the order could be routed to any of the 4 locations and it's not always the closest print facility to the end delivery address.
In the U.S., delivery times range from 1-8 business days, based on ship-to location and shipping method selected when placing an order.
For safety reasons, we do not allow customers to pick up their orders.