Consumer Received a Damaged or Defective Copy of My Book

If you, the author or publisher, are contacted by a consumer who received a damaged or defective copy of your book from one of Ingram's retail partners or a distribution partner of ours, the consumer needs to return the book back to the business they purchased it from for a refund or replacement.

If the consumer purchased a copy of your book from you, the book should be returned to you for a refund or replacement and you will work with the IngramSpark support team to resolve the problem.

Although minor defects can occur during the manufacturing process of your book. Below is a list including, but not limited to, defects that when minor, are not considered to make a product unsaleable: 

• Cover scratches
• Smudges in the lamination (This is the glue which can be wiped off with a damp cloth)
• Dents
• Ink spots
• Folded pages
• Lamination creases or scored hinges
• Gutter read marks

However, if you feel the book is not in good condition and you or the consumer are not happy due to a defect or damage, IngramSpark support will do their best to resolve the situation as quickly and efficiently as possible, with all parties satisfied with the end result.