If you, the author or publisher, are contacted by a consumer who received a damaged or defective copy of your book from one of Ingram's retail partners or a distribution partner of ours, the consumer needs to return the book back to the business they purchased it from for a refund or replacement.
If the consumer purchased a copy of your book from you, the book should be returned to you for a refund or replacement and you will work with the IngramSpark support team to resolve the problem.
Although minor defects can occur during the manufacturing process of your book. Below is a list including, but not limited to, defects that when minor, are not considered to make a product unsaleable:
- Cover scratches
- Smudges in the lamination (This is the glue which can be wiped off with a damp cloth)
- Ink spots
- Folded pages
- Lamination creases or scored hinges
- Gutter read marks
However, if you feel the book is not in good condition and you or the consumer are not happy due to a defect or damage, IngramSpark support will do their best to resolve the situation as quickly and efficiently as possible, with all parties satisfied with the end result.
US and Canada: firstname.lastname@example.org
United Kingdom: email@example.com
(Please include your account number in the subject line. Sending an email to multiple addresses may delay the response time).
Give us a call:
US and Canada: +1 (855) 99SPARK or (855) 997-7275 (Weekdays 7:00 am- 7:00 pm, Weekends 10:00 am - 7:00pm Central,U.S.A.)
United Kingdom: +44 808 164 8277 (Weekdays 8:30 am - 5:00 pm UK Time)
Australia: +61 3 9765 4800 (Weekdays 8:00 am – 5:00 pm AEST)