If a publisher decides to change the terms of a title from returnable to non-returnable simultaneously with submission of the already published title (move from one publisher to another or to the author) to IngramSpark’s print on demand program, retailers may treat IngramSpark as the Vendor of Record. At that point, the retailer can return already existing stock to Ingram for a period of 180 days following submission as a non-returnable title to IngramSpark, and the publisher agrees to reimburse IngramSpark for the cost of said returns in accordance with this returns policy.
Returns can affect publishers in both positive and negative ways, making it important for publishers to understand the nature of returns in the book world. If you have any questions, please contact IngramSpark customer support.
US and Canada: firstname.lastname@example.org
United Kingdom: email@example.com
(Please include your account number in the subject line. Sending an email to multiple addresses may delay the response time).