How Do I Place an Order

Once your book is in production and available for printing, through your IngramSpark account you can:

• Order one copy to see how the book looks printed before ordering multiple copies
• Order author copies or printed proofs
• Order an ARC (Advanced Reader Copy)
• Order several copies for family, friends, and professional reviewers
• Review the status of an order, and track the shipping and delivery progress for most carriers, and more. 

With Ingram/Lightning Source's "one-off" digital print technology and print-on-demand services you can order 1 printed copy of the book(s) listed in your IngramSpark account, or order thousands of copies!

 

ORDERS WILL NOT PRINT:

• If your title does not show a status of “Title Available”
  
• If your files are in the review process
• If your eProof has not been approved.

 

How to Place an Order

Orders must be submitted by you through your IngramSpark account. IngramSpark support reps are unable to enter orders for you.

 

To begin creating an order, click on the Orders section of your IngramSpark account.

 

You will land on the Add Books To Order page, which is also located through the Place Order link and where you will see all of your titles listed.

Select the titles you would like to order by clicking the box to the far left of each title and then click the "Add Items to Order" button (see below).

 

The following screenshot is of the order page with numbered descriptions listed below:

1. IngramSpark Order Number.

2. Default Return Address. This is the address the order will be returned to if it cannot be delivered to the shipping address provided for the order or if it is refused by the recipient. This address can be changed by clicking on the CHANGE button and selecting or adding a new return address for an order. Please do not use addresses for Ingram, IngramSpark, or Lightning Source as your return address.

3. Default Shipping Address.  This is the address the order will ship to. This address can be changed by clicking on the CHANGE button and selecting or adding a new shipping address for an order.

NOTE About Acceptable Languages & Characters to Use: When placing an order and entering a ship to address, Ingram/Lightning Source can currently print shipping labels using only normal English-style letters or languages that do not use UTF8 characters or symbols.

Syriac languages, Chinese, Russian, etc. (that use symbolic/other alphabets) will not currently work and will cause delivery and tracking problems.

4. Print Location. You can select one of the following Lightning Source print locations from the drop-down menu for printing your order: US, UK, or Australia. Not all Ingram/Lightning Source product offerings are available in all print locations. Click here to review the IngramSpark rate card for available products and pricing for each location.

5. Order Promotion Code. This is the field where you will enter a promo code if you have one to use for an order. Promo codes are case-sensitive. Please make sure you do not have any blank spaces before or after the code.

6. How quickly would you like your order printed? Once an order is submitted for printing, the print turnaround time starts on the following business day. Example: If you submit an order on Tuesday, it will be routed/sent to the print facility on Wednesday to begin printing. If an order is placed after 3:00 PM CST (U.S. time zone), it is considered the next day's order and will begin printing two business days later.

7. How quickly would you like your order to be delivered? Available shipping options will be displayed here for you to select from. The estimated delivery time is listed as business days. Please be sure to pay attention to the notification box located at the bottom of the order page (#10). Click on "shipping methods" for a description of the available shipping options and estimated delivery times.

 

 

8. Ordered Quantity. 1 copy or unit will be automatically listed in the order quantity field. In this example, the carton quantity listed is 16 books. This means that we can fit 16 of your books into a box. If you want to order 1 carton of books, you will enter the number of units listed in a carton, in this case, it would be 16 for the quantity. Please remember to select the “update order” button once you have made an adjustment.

• If the title was set up with a future on-sale date and you need to order books, the order field will be highlighted in yellow and you will see the option to either override the on-sale date or hold the printing until the on-sale date.

 

 

9. Personalize It! Add a personalized message to the first page of the book for $1 per unit! Click here for more information.

10. Notification! Please be sure to review this important information about your order.

11. Clear Order. Click this button to delete all items in the order.

12. Add More Books. Click this button to be taken back to the Add Books To Order page where you can select your titles to be ordered and printed.

13. Update Order. If you make any changes to the order or before submitting the order for printing, click this button to see the updated print cost, shipping & handling fees, and taxes.

14. Submit Order. Click this button once you are ready to submit the order for printing.

 

 If you need to delete a title from the order you can click the trash can icon to delete that line item from the order.

 

*It is important to note that non-trackable/non-insurable shipping options, such as Basic do not generate tracking numbers and we are unable to track or insure orders with this shipping method.

*UPS does not deliver to PO Box addresses. If you select a UPS shipping option (Ground, 2^nd Day, or Next Day) as your shipping service and the shipping address is a PO Box, the order may be shipped using USPS.

*There is a 10% GST charge for printing and a 10% GST charge for shipping for all orders in Australia.

*Shipments into Canada (and other countries) are subject to various fees, including import duties, GST, brokerage fees, and document preparation fees. For more information, click here.

 

The next step is to verify and pay for the order...

VERIFY the return address and shipping address are correct. Verify the titles and quantities ordered are correct.

PAYMENT METHOD: IngramSpark accepts payment by credit card only. Select your credit card from the drop-down menu and enter your security code or pay with another credit card by clicking on the Pay with a new card button and providing the credit card information. You cannot pay for an order via PayPal.

PURCHASE ORDER NUMBER:  You can provide a purchase order number for your records. This is a number you will need to provide.

EMAIL ADDRESS: Provide your email address to receive a notification email when your order ships.

Once the order is complete, click on the I Accept button, located in the far right bottom corner. This submits your order for processing and printing. This order will now appear in the Submitted section of Orders.

 

Orders will only be processed once you have approved the title for production. Eproofs for titles must be approved before the order will print.