Historically, publishers grant booksellers the right to return unwanted and/or overstocked copies of books. These books are considered “returnable.” As books are returned, booksellers expect to be reimbursed for the cost (i.e. their purchase price) of any books they return.
Typically, brick and mortar stores will not order a book unless it is returnable. IngramSpark supports standard industry conventions by allowing publishers to designate whether or not their titles can be returned. The publisher can make this designation at the time of initial title setup. The return designation can also be changed at anytime and updates in our system on the first day of each month.
See How much is a publisher charged for returns? for more information. When returns are received and processed by Ingram, the quantity of books returned will appear as a negative amount on the online Publisher Compensation Report. The wholesale cost of returned books is also listed and the amount is deducted from or netted out against the compensation to be paid to the publisher, for book sales of the returned title.
Publishers can offer one of the three returns options listed below.
- No or Non-Returnable
Select this designation if you do not want to allow your titles to be sold on a returnable basis. IngramSpark will not accept returns from booksellers for any title so designated.
Select this designation if you want to allow your titles to be sold on a returnable basis and you would like to receive a physical copy of the book returned. IngramSpark does not guarantee the condition of the book being returned. (This return option is only available for books sold in the United States or Canada.)
Returns to US addresses - If you select this option, you will be charged for the current wholesale cost of each book returned, plus a $2.00 per book shipping and handling charge.
Returns to non-US/international addresses - If you select this option, you will be charged for the current wholesale cost of each book returned, plus a $20.00 per book shipping and handling charge.
Select this designation if you want to allow your titles to be sold as returnable and you do not want to receive a physical copy of the returned book. If you select this option, you will be charged only for the current wholesale cost of each book returned. No shipping and handling fees will apply. IngramSpark will destroy any returned books that it receives if this option is selected.
Shipping Costs for Returned Books
Returns for US Addresses: Publishers will be charged for the current wholesale cost of each book returned, plus a $2.00 per book shipping and handling charge.
Returns to non-US/international addresses: Publishers will be charged for the current wholesale cost of each book returned, plus a $20.00 per book shipping and handling charge.
How do I know who returned my books?
Returns are processed through Ingram and the information for the retailer who returned the book(s) is proprietary. We are unable to provide any specific retailer information. To find out when books were returned, you can generate a print sales report through the online Publisher Compensation Payment Report of your IngramSpark account.
Changing Your Returns Status
To change the return designation for a title, login to your IngramSpark account and click on the title to be updated, which takes you to the Title Details Page. Click the blue edit button next to Market Pricing to make the change and be sure to click submit.
Once you save the change, it will reflect on your IngramSpark account but the information will not be sent to retailers immediately. Price changes only occur on the first day of each month in order to ensure a smooth metadata update with retailers.
Please continue reading below for more information regarding returns status changes, as different changes affect titles in different ways.
*If the terms of a title change from either “Yes-Deliver” or “Yes-Destroy” to “No”, Ingram will provide notice of the change to all retailers; however, booksellers will continue to have the right to return books for a period of 180 days from the date notice is provided to the booksellers, and the publisher will continue to have the obligation to reimburse IngramSpark for the wholesale cost of the books being returned, plus any applicable shipping and handling charges.
**When the status is changed from “Yes-Deliver” to “No” please be aware that any books returned during the 180 day period will be handled pursuant to the “Yes-Destroy” designation, meaning the books will be destroyed and will not be returned.
*If the returns status changes from “No” to “Yes-Deliver” or “Yes-Destroy”, booksellers are able to return books immediately from the date notice is provided to the bookseller. The publisher should be aware that booksellers may return unwanted or overstocked books from the effective date of the change, regardless of when the books were originally purchased. Therefore, publishers should be prepared for the consequences of changing historically non-returnable books into returnable books.
If a title is transferred from one publisher to another and the same ISBN is used, the return history will also follow that ISBN. The new publisher could receive returns for books that were actually sold by the previous publisher.
Vendor of Record
If a publisher decides to change the terms of a title from returnable to non-returnable simultaneously with submission of the title to IngramSpark’s print on demand program, retailers may treat IngramSpark as the Vendor of Record. At that point, the retailer can return already existing stock to Ingram for a period of 180 days following submission as a non-returnable title to IngramSpark, and the publisher agrees to reimburse IngramSpark for the cost of said returns in accordance with this returns policy.
Returns can affect publishers in both positive and negative ways, making it important for publishers to understand the nature of returns in the book world. If you have any questions, please contact IngramSpark customer support.