Historically, publishers grant booksellers the right to return unwanted and/or overstocked copies of books. These books are considered “returnable.” As books are returned, booksellers charge publishers for the cost (i.e. their purchase price) of any books returned and expect to be reimbursed.
See How much is a publisher charged for returns? for more information. The cost of returned books is either deducted or netted against the proceeds of book sales of the publishers’ titles in the monthly returns are shipped to the publisher.
Typically, brick and mortar stores will not order a book unless it is returnable. IngramSpark supports standard industry conventions by allowing publishers to designate whether or not their titles can be returned.The publisher can make this designation at the time of initial title setup.
Publishers are offered three returns options, listed below.
- No or Non-Returnable
Select this designation if you do not want to allow your titles to be sold on a returnable basis. IngramSpark will not accept returns from booksellers for any title so designated.
Select this designation if you want to allow your titles to be sold on a returnable basis and you would like to receive a physical copy of the book returned. IngramSpark does not guarantee the condition of the book being returned.
Returns to US addresses - If you select this option, you will be charged for the current wholesale cost of each book returned, plus a $2.00 per book shipping and handling charge.
Returns to non-US/international addresses - If you select this option, you will be charged for the current wholesale cost of each book returned, plus a $20.00 per book shipping and handling charge.
Select this designation if you want to allow your titles to be sold on a returnable basis and you would not like to receive a physical copy of the book upon its return. If you select this option, you will be charged only for the current wholesale cost of each book returned. No shipping and handling fees will apply. IngramSpark will destroy any returned books that it receives if this option is selected.
Shipping Costs for Returned Books
Returns for US Addresses: Publishers will be charged for the current wholesale cost of each book returned, plus a $2.00 per book shipping and handling charge.
Returns to non-US/international addresses: Publishers will be charged for the current wholesale cost of each book returned, plus a $20.00 per book shipping and handling charge.
How do I know who returned my books?
We are unable to provide any specific retailer information. Returns are processed through the distributor, Ingram Book Company, and any retailer information is proprietary. You can run a print sales report to see when books were returned.
Changing Your Returns Status
If you decide that you would like to change the status of returns for your title, you may do so by logging into your IngramSpark account and clicking the blue edit button next to Market Pricing.
Once you save the change, it will reflect on your IngramSpark account but the information will not be sent to distributors immediately. Changing your returns status is considered a price change, and price changes only occur once per month in order to ensure a smooth metadata update with our distribution partners.
Please continue reading below for more information regarding returns status changes, as different changes affect titles in different ways.
*If the terms of a title change from either “Yes-Deliver” or “Yes-Destroy” to “No”, IngramSpark will provide notice of the change to all distribution partners; however, booksellers will continue to have the right to return books for a period of 180 days from the date notice is provided to the booksellers, and the publisher will continue to have the obligation to reimburse IngramSpark for the wholesale cost of the books being returned, plus any applicable shipping and handling charges.
**When the status is changed from “Yes-Deliver” to “No” please be aware that any books returned during the 180 day period will be handled pursuant to the “Yes-Destroy” designation.
*If the returns status changes from “No” to “Yes-Deliver” or “Yes-Destroy”, booksellers are able to return titles immediately from the date notice is provided to the bookseller. The publisher should be aware that booksellers may return unwanted or overstocked books from the effective date of the change, regardless of when the books were originally purchased. Therefore, publishers should be prepared for the consequences of changing historically non-returnable books into returnable books.
Vendor of Record
If a publisher decides to change the terms of a title from returnable to non-returnable simultaneously with submission of the title to IngramSpark’s print on demand program, retailers may treat IngramSpark as the Vendor of Record. At that point, the retailer can return already existing stock to IngramSpark for a period of 180 days following submission as a non-returnable title to IngramSpark, and the publisher agrees to reimburse IngramSpark for the cost of said returns in accordance with this returns policy.
Returns can affect publishers in both positive and negative ways, making it important for publishers to understand the nature of returns in the book world. If you have any questions, please contact IngramSpark customer support.