Uploading a revised or updated file is fast and simple. The entire revised file needs to be uploaded through your account. We cannot accept files through drop box or other delivery methods.
Click on the title of your book; this takes you to your Title Details page. On the top right-hand side of the page you will see a button “Upload New File”. A revised file cannot be submitted until the "Upload New File" button is there. Click this button and then upload your revised file (be sure to also press the “Continue” button at the bottom of the page and pay the $25.00 revision fee to ensure we receive your file for processing). The turn-around-time for interior file review is usually 1 business day, and covers usually process in 1-2 business days.
If you submit a file with the updated pages or corrected area, your title’s page count and/or printing will be incorrect. We print what you provide and your book will not print correctly if the entire file is not uploaded.
When uploading a revised file, only upload the file that needs to be replaced. For example, if you updated the cover file, only the revised cover file should be uploaded. If you revise both the cover and interior files, you will upload the revised file for each. We charge a revision fee for each file that is uploaded.
If your designer or a 3rd party will be uploading the files, please see this article for more information about uploading files: Title Setup
Also, if your page count increases or decreases by more than four pages, a new cover file may need to be uploaded. This is because your spine width may change due to the page count alteration. The best way to determine if you need a new cover file is by using our Weight and Spine Width Calculator.
You may use this helpful tool to compare your spine width before and after the page count change. If the spine width changes, an updated cover file is needed.
If your title has never been in distribution, any changes can be made to your title.
If your title has been in distribution, industry standard says only 20% of your book or less can be updated. Any substantial changes are not allowed, as they typically result in distribution issues. For example, changing from paperback to hardcover is not allowed.
*If you are updating more than 20% of your book, we recommend purchasing a new ISBN and setting up a new title on your account.
If your title has been in distribution and you only need to make minor changes, you may do so. Examples include updating a subject code, book description, or review quotes.
If you update the interior file for a book that affects the way your book is printed, you may need to submit a new cover file. For example, if you change from Standard Color 50 to Premium Color, the weight and thickness of the paper is different, and the book’s spine width will change. A new cover file with the correct spine width will need to be submitted to accommodate your changes and ensure the best printing results.
You should be prompted during the metadata change to submit a new file if necessary.
Any revisions that affect the printing of your book will also affect the printing cost of your book. You can use the online calculators to see if the print cost of your book is affected:
Print & Ship calculator for orders you place
Compensation calculator to determine if the retail/list price or discount needs to be updated
If you want to change the lamination on your existing title from gloss to matte or matte to gloss, please click on the symbol below that will appear next to your metadata information. Make the change and click save.
*Please note that it can take 24-48 hours for the laminate type to update. Please review your title information to confirm the update before placing an order.
After your files have been uploaded and processed, you will have an eproof to review and approve (if it looks correct to you) through your account. You will also receive an email with a link to the eproof. Approving the eproof allows your book to be placed in production so it can be printed and/or distributed. To add distribution services, be sure to click the "enable distribution" button.
There is a $25.00 file revision fee per file uploaded. If your book has not been in production and you reject the eproof, you will not be charged a revision fee when you upload another revised file. You can upload as many revisions as needed and will not be charged a revision fee unless you approve the eproof. After approving the eproof, revision fees will be charged for any revised/new files that are uploaded. If your book is on waitspecs (in the "Waiting for Customer Specifications" status) and you upload a revised file, you will not be charged a revision fee.
US and Canada: firstname.lastname@example.org
United Kingdom: email@example.com
(Please include your account number in the subject line. Sending an email to multiple addresses may delay the response time).