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  • Martha

    From personal experience, I can confidently say that the IngramSpark support team is quite inefficient when it comes to providing samples of the printing offerings listed on this page. For a full month now, I have been dealing with absurd delays in communication and, in some cases, a complete lack of response or follow-through altogether. We are in the process of setting up our next book title which we were hoping to have available for print and distribution at the end of April or beginning of May 2019. I requested samples of both matte and gloss covers back on March 20, 2019 so we could move forward with our title set-up and begin the printing process. It wasn't until I submitted a second inquiry that Elizabeth, apparently the only person who processes sample requests for IngramSpark, responded indicating that she had been away from the office and that all requests simply sat on her desk to be processed until she returned a full week later. On April 4, a full 15 days after my original request, I received only the gloss cover sample in the mail. When I reached out to Elizabeth once again, she indicated she would expedite the printing and shipping of the matte cover. We are now another 2 weeks out from that conversation and the "expedited" matte cover sample has still to make its way to our mailbox. I can't imagine what delays we can expect if we decide to move forward with IngramSpark for this new book. Sadly, these ridiculous delays have also greatly impacted deadlines we had in place with some of our funding sources. It is truly unfortunate that a company that has pretty good looking books is lacking so severely when it comes to customer service. For a while, I really thought IngramSpark offered a full-package of quality products and service. Those days now seem to be long gone.

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