The following is a list of the statuses and their definitions, which you may see on your dashboard for the books you set up on your IngramSpark account, as shown below.
Available for Printing/Download: Congratulations! Your title is fully set up and ready for you to order a print copy. This doesn’t mean your book is “in distribution”, which is when retailers and wholesalers can order your book. Login to your account and click on the title of the book and scroll down to “Enabled for Distribution” underneath Print details. Click the Enable button to add distribution services. Once that is done, Ingram will send the information for your book, also known as metadata, to our distribution partners for them to pick up and post on their website, listing the book as available for sale.
Content Being Validated: Content being validated is a preflight check for reviewing the files for your book, uploaded to your IngramSpark account. It can also mean the files have been uploaded but have not been submitted to IngramSpark. From your Dashboard, click on the title name and continue to the very end of the title submission process and select your payment method.
Pending Internal Review: Premedia is almost finished creating your e-proof from the files you submitted. The files are undergoing a final check and you should soon receive notification that you have an e-proof awaiting your approval.
Pending Publisher Approval: You have an e-proof waiting to be approved! You will need to look over the e-proof carefully for errors and formatting issues, as well as a final copy-edit. If you see any issues, you should reject the e-proof and upload a revised file. If you approve the e-proof, we strongly recommend you order a print copy and inspect the printed book before adding distribution services. If you add distribution services and find corrections you need to make by uploading a revised file, the revised file will not process until all orders have completed printing. Make sure your book is the way you want it before adding distribution services. Note: any orders placed for print copies will not print until the e-proof has been approved.
Setup Incomplete: If you’ve started entering information (metadata) about your book but haven’t completed all the title setup pages and haven’t uploaded the files, then your book will be listed as “setup incomplete”. You will need to login to your account and click on the link for the book and finish all the title setup steps.
Title has been Rejected: You have rejected your e-proof. You will need to upload new files for Premedia to process or contact support for changes in order to move forward with processing the files for your book.
Title in Premedia: We have received the files for your book and they are being processed by Premedia to ensure that they are compatible with our printing system. This will usually take 3-5 business days to complete.
Title in Revision: Your revised files have been received and are being processed by Premedia. Interior files may process in as little as 1 day; cover files generally take 2-4 business days. You are not charged a revision fee for uploading revised files until after you have approved an e-proof. If revised files are uploaded after approving the e-proof, you will then be charged a revision fee.
Title in Setup: Once your files have been submitted to us, your book will have the status “Title in Setup” briefly, before the files are processed through Premedia. If your title is in the status of “Title in Setup” for more than 2 days, there may be an issue or error with your files.
Title is Cancelled: You have requested support cancel a book from your account. Cancelled titles will continue to appear on your account. If you decide to reactivate the title, you will need to contact support.
Title Metadata Change: You have requested to have the distribution services or pricing removed for your book. If you are transferring your book information and files to another account, you may also see this status for your book.
Title Pending Revision: If your book was already in distribution when you uploaded revised files, any orders that have already been placed will need to be fulfilled before we can process the revised files in our system. Until the orders have all been printed, your title will show as “pending revision”. If your book is selling well and we continue to receive orders, it may take some time before the revised files can be processed.
Title Processing Error: We have received your files, but there are issues with your interior file, your cover file, or both. You will receive an email detailing the issues we have discovered, which need to be corrected by uploading a revised file. A book may be placed on waitspecs if there is an issue with a file. If a book is in waitspecs, you can upload a corrected or revised file at no cost.
United Kingdom: firstname.lastname@example.org
(Please include your account number in the subject line. Sending an email to multiple addresses may delay the response time).